​Term and Conditions

This website is offering strictly Professional Therapeutic treatments.

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Our male and female staff are Trained Professionals.

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This is a non-sexual service

 

Payment

It is expected that all fees are paid at the time of consultation.
We accept cash.

As a patient you may be asked by your Physiotherapist and/or Practitioner to remove certain articles of clothing to allow for detailed musculoskeletal assessment /treatment. You are entitled to bring a chaperone if you wish to do so. For patients under the age of 18, a guardian may also chaperone.

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Liability
Nathalie's Mobile Massage accepts no responsibility for the treatment received. Any professional liability is between the patient and the individual therapist. All of Nathalie's Mobile massage staff are insured through their respective insurance companies.

 

Recovery
Remember that healing and recovery takes time and not everyone heals/recovers at the same rate. If at any time during your care, you do not feel that you are responding as well as expected we would ask that you discuss this with your physiotherapist and/or practitioner. We want you to get the most from your care at Nathalie's Mobile massage .

 

Cancellation Policy (including Late and Missed Appointments)
We ask that you schedule your appointments in advance. We also ask that wherever possible you keep all your appointments.

A 24 Hour Cancellation Policy does apply to your consultation appointments. Failure to provide 24 hours notice when changing appointments will result in a $20 cancellation fee being charged.

​Should you FAIL TO ATTEND your appointment, the full cost of your treatment/session will be charged.
 

If you are unable to make your scheduled appointment, we will attempt to provide you with an alternative appointment time on your scheduled day of service, so as to avoid a cancellation fee.